Job Description

About Us

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.



Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role

Do you consider yourself to be a solutions-focused, innovative thinker who thrives on overcoming obstacles?



The main purpose of the

Specialist

is to work with the rest of the Technology support team to provide efficient and flexible technology support to internal clients and across all internal technology platforms.

Key Accountabilities

What you'll be doing:

Take ownership and responsibility for managing medium - high complexity support tickets and queries (allocated to them by the coordinators) Provide 1st/2nd support Ensure all tickets and queries that come into the team are accurately and securely processed within the ServiceNow to agreed SLA's Manage and own ad hoc technology projects Provide continual process improvement across the team and function Build and maintain strong working relationships within the team, with Internal Technology and 3rd party vendors to ensure delivery against SLA's and a consistently high quality of service. Maintaining the knowledge base and updating the technical documentation Providing support, guidance and training for existing and new team members

Skills & Experience

You'll need to demonstrate:

At least 5 years of experience in ServiceDesk Fluency in English - Ability to communicate at all levels internally and externally skills including via telephone and e-mail Act as a role model for the team Strong attention to detail Proactive problem-solving skills Experience of recruitment technology products (ATS), i.e. Fieldglass, Talentlink, etc... Knowledge of Avature is a plus Good knowledge of Excel

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.



We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

Full training and support High value and challenging work A vibrant, diverse, and collaborative culture Flexible working A competitive reward and benefits package
The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.



If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.



Hit the

Apply now

button to get your journey started!

Details

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Reference

AMS28849


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Closing

04/01/2026


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Location

India, Pune


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Schedule

Full Time


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Business area

Human Resources People Capital


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Sector

Defence Engineering Energy


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Employment Type

Permanent