Job Description

To act as the

single communication point

for all export customers, ensuring timely response to queries, sending required documents, coordinating with the factory for production/dispatch status, and ensuring payments are followed up professionally.

Key Duties & Responsibilities1. Customer Communication

Be the

primary contact

for export customers. Respond to customer queries via email/WhatsApp/calls professionally & promptly. Share updates on: Order status Production progress Dispatch schedules Shipment & tracking

2. Documentation & Coordination

Send documents such as: PI (Proforma Invoices) Packing Lists Commercial Invoices BL / AWB copies Test reports / COA if applicable Coordinate with

export logistics team/freight forwarders

for shipment updates. Liaise with

production and dispatch team

to get real-time status.

3. Payment Follow-up

Track outstanding payments against each customer. Send professional reminders for due & overdue payments. Share statements when requested. Escalate problem payers to management if required.

4. Customer Relationship Management

Maintain and update customer records, contacts and conversation histories. Understand customer needs and ensure satisfaction. Ensure customers feel

valued and prioritized

.

5. Internal Coordination

Work closely with: Production planning team Quality team (if inquiries on specs, claims) Dispatch/logistics team Accounts department (for payment and statements)

6. Reporting

Weekly report to promoters: Orders in progress Shipments in pipeline Payments received & pending Customer issues if any

Professional Skills Required

Clear English communication (written & spoken) Email writing etiquette Basic Excel (follow-up sheets, invoice summaries) Knowledge of export documents preferred but not mandatory (can be trained) Polite, patient, and well-organized personality
Job Types: Full-time, Permanent, Freelance

Pay: ?35,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Life insurance Paid sick time Paid time off Provident Fund
Education:

Bachelor's (Preferred)
Language:

English (Required)
Work Location: In person