Job Description

Job Title:

Export Customer Service Executive

Location:

Navi Mumbai

Experience:

3+ years

Salary:

Up to 6 LPA

Job Summary:

We are seeking a skilled and proactive

Export Customer Service Executive

to manage and coordinate export operations efficiently. The ideal candidate will have experience in

sea freight operations

,

customer service

, and

coordinating with overseas agents, clients, and vendors

.

Key Responsibilities:

Customer Coordination:

Ensure seamless communication and coordination with customers and overseas agents for

SEA freight

shipments.

Shipment Handling:

Manage

EXWORKS, FOB, CIF, and C&F

shipments, ensuring timely execution and delivery.

Freight Negotiation:

Negotiate

LCL & FCL

rates with shipping lines and co-loaders to optimize cost.

DDU & DDP Conversion:

Identify opportunities to convert

DDU & DDP

shipments and coordinate closely with international agents.

Transport & Delivery Coordination:

Work with transporters to plan and execute the smooth delivery of shipments.

Customs & Documentation:

Collaborate with the

customs clearance department

to track status updates and obtain required documentation.

Daily Reporting:

Prepare and maintain

daily status reports

on export shipments, ensuring transparency in operations.

Problem-Solving:

Address and resolve any issues arising in export operations, ensuring compliance with shipping and customs regulations.

Import Documentation & Tracking:

Handle import documents and track on-water containers for timely updates.

Follow-up & Coordination:

Engage with

shipping lines, CHA, and shippers

for order confirmations and smooth execution of shipmen

Required Skills & Qualifications:

3+ years

of experience in export customer service,

freight forwarding, or logistics.

Strong knowledge of

sea freight operations

, INCOTERMS, and international shipping procedures. Experience in negotiating rates with shipping lines and co-loaders. Excellent coordination and communication skills for dealing with overseas agents and customers. Proficiency in

MS Office (Excel, Word, Outlook)

and shipment tracking tools. Ability to multitask and solve operational challenges efficiently.
If you have the required experience and are passionate about export operations, we encourage you to apply on hr@ryderlines.com/ 8655753949.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Paid sick time Provident Fund
Application Question(s):

Do you have a job in a freight forwarding company?
Work Location: In person