Job Description

Job Title:

Export Customer Service Executive - Full Cycle Shipment Handling

Location:

Andheri

Industry:

Logistics / Shipping

Experience:

2 - 6 Years

Role Overview:

We are seeking an experienced and detail-oriented Export Executive to manage the complete export process from booking to final delivery. The ideal candidate will possess strong knowledge of customs procedures, port operations, and export documentation, along with excellent coordination and customer service skills.

Key Responsibilities:

Shipment Coordination

Manage the full export cycle from booking to delivery. Coordinate with shippers, transporters, shipping lines, CFS, and customs agents.

ICEGATE / Customs Handling

Coordinate with CHA for customs clearance. Ensure accuracy of HSN codes, IEC, and port codes. Handle LEO (Let Export Order), gate pass, and documentation compliance.

Port & Terminal Coordination

Oversee container stuffing, sealing, and customs inspections.

Export Documentation Handling

Coordinate with shipping lines for BL release (OBL/Surrender). Ensure timely submission of VGM, SI, and other cut-off documents.

Customer Handling

Serve as the main point of contact for assigned customers. Provide shipment status updates and resolve queries.

Freight Quotations

Request and compare ocean freight rates. Share best routing options with pricing teams and customers.

Compliance & Record Keeping

Maintain shipment records as per audit standards. Ensure adherence to DGFT, customs, port, and shipping line regulations.

Key Skills & Requirements:

Strong knowledge of ICEGATE, LEO, HS codes, and customs procedures. Experience in major port operations and CFS coordination. Proficiency in MS Office. Excellent communication, coordination, and problem-solving abilities. Customer service orientation.
Job Types: Full-time, Permanent

Pay: ?400,000.00 - ?600,000.00 per year

Benefits:

Health insurance Provident Fund
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person