Job Description

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Description - External
Expert Technical Support
You are a passionate customer oriented person with a technical background integrating Energy distribution, Digital communication, energy savings or Data Center Hardware, willing to work in a fast paced, energizing and exposed environment. Your ability to analyze, diagnose and decide is very appreciated, as well as your appetite to understand complexes technical business .

As customer care Junior expert, you will be integrated in Power Products Customer Care Experts team, working on Low voltages switchgears and circuit breakers. Such equipment's are the heart of most power distribution architectures, and onboard a large range of technologies, from digital communication based on Ethernet Modbus TCPIP and associated firmware, to short circuit arc interruption technologies. Low Voltage offers are well deployed in demanding applications - Oil&Gas, Hospitals, Navy, Cloud segment - and generate equal attention.

On these ranges, most difficult customer issues reach Customer Care level Expert. As customer care junior expert , your role is to find a suitable solution for our customer, using the relevant support internal in your entity (Marketing, Continuous engineering team, test labs etc.). As a key element of the support chain, your role will be to demonstrate Schneider Electric's values and build trust over time, transforming difficult situations in opportunities.

Ranges in scope:Low voltage equipment Motor Management Contactors ComPacT, MasterPact circuit breakers Prisma, Okken enclosures, Canalis busways


Qualifications:
Qualifications - Internal The candidate will have a technical educational background in Electricity, electronics & mechanics, or communication protocols (Modbus TCP, Lora...). Past experience in Power distribution, Green Energy or Data center power architecture will be appreciated
She/ He will be:
+ Customer oriented,
+ Team player
+ Digital native
+ Fluent++ in English
+ preferable to have a second international language (Chinese, Spanish)
+ Collaborative and open behaviors within a dynamic, large, multicultural environment
+ Excellent written and verbal communication skills


Qualifications - External

Overall years 10 year and minimum 5 years of relevant experience is required.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.


IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.


We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.


Become an IMPACT Maker with Schneider Electric - apply today!


EUR36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations



You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here



Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.