Job Description

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise(TM), Paragon, Altera TouchWorks, Altera Opal, STAR(TM), HealthQuest(TM) and dbMotion(TM) solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Position Summary

The

Telecom Manager

will lead and manage the Telecom Operations team responsible for supporting and optimizing enterprise and client network infrastructure across global environments -- including

data centers, Azure cloud, and U.S.-based client sites

.

This role requires strong operational leadership, technical depth in WAN/LAN/Voice, and

hands-on experience managing ISPs, escalation processes, costing, and installation activities

for U.S. clients.

Key Responsibilities

Operational & Technical Management

Oversee daily telecom operations for

MPLS, Internet, SD-WAN, VPN, and ExpressRoute

environments across global and U.S. clients. Manage

end-to-end ISP lifecycle

-- from feasibility checks, ordering, costing, and installation coordination to operational handover. Drive ISP

incident and escalation processes

, working directly with service providers in the U.S. to ensure timely issue resolution. Monitor, maintain, and optimize

network performance, QoS, and bandwidth utilization

. Ensure

configuration standardization, compliance, and audit readiness

across all routers, switches, and firewalls. Lead

root cause analysis (RCA)

and ensure permanent fixes for chronic issues.

People & Team Management

Lead a team of

Telecom and Network Engineers

, providing technical guidance, mentoring, and performance management. Manage team workload, task allocation, and shift coverage in a

24x7 operational environment

. Encourage collaboration, accountability, and ownership within the team.

Project & Implementation Management

Oversee

telecom infrastructure projects

, including

Azure network build-outs, ISP migrations, QoS rollouts, and VPN deployments

. Collaborate with architecture and engineering teams to ensure consistent implementation of

standard network designs

. Coordinate cross-functional efforts with

Telecom, Cloud, and Security teams

for project delivery. Maintain documentation for network topologies, SOPs, and escalation workflows.

Vendor & Stakeholder Management

Manage relationships with multiple

ISPs and telecom vendors

in the U.S. and globally. Develop and maintain an updated

vendor escalation matrix

and

SLA compliance tracker

. Review and analyze

telecom invoices and service costs

, ensuring billing accuracy and cost optimization. Work closely with

client operations, procurement, and leadership teams

for coordination and reporting.

Reporting & Governance

Track key metrics:

incident response times, SLA adherence, chronic issue trends, and cost performance

. Present weekly and monthly operational summaries to leadership. Ensure compliance with internal security, policy, and governance standards.

Required Skills & Experience

Bachelor's degree in

Engineering, Computer Science, or related field

.

10+ years of experience

in telecom or network operations, including

3-5 years in a managerial role

. Proven

hands-on experience managing ISPs

-- including

procurement, installation, costing, and escalation handling

for

U.S. clients

. Deep technical knowledge of

Cisco networking, BGP, VPNs, QoS, firewalls, and WAN technologies

. Experience with

Azure Networking (vWAN, ExpressRoute, VPN Gateways, Route Server)

preferred. Familiarity with

SD-WAN

,

LogicMonitor

,

SolarWinds

, or other monitoring tools. Strong communication, vendor coordination, and leadership skills.

Preferred Certifications

CCNP / CCIE (Enterprise or Service Provider)

Azure Network Engineer Associate (AZ-700)

ITIL v4 Foundation

PMP (optional)

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.


If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com