Job Description

About DHL Group and Procurement:

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.



DHL

Corporate Procurement

is a trustworthy business partner that builds a competitive ecosystem for the DHL Group -

SUSTAINABLE, AGILE, CONNECTED, FORWARD LOOKING

. We transform the way DHL Group is sourcing products, systems and services from external partners, leveraging modern digital tools and technologies. Our global procurement team is our biggest asset and by focusing on clear priorities, we drive tangible value for our colleagues. As our business keeps growing, we want you in our APAC region.



Ready to immerse yourself in the exciting world of Procurement? Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Procurement colleagues and benefit from a wide range of development opportunities.



We are looking for an immediate, full-time, permanent position in APAC at Mumbai, India

Job Purpose:

Advice on procurement processes and performance, standards, tools and best practices required to run effective procurement organization with efficient tools and systems and ensuring procurement compliance by developing, implementing and applying policies and guidelines. Drive service excellence in the area of S2C tools support with strong focus on eSourcing and CLM. Measure and continuously improve ticket SLA for customer satisfaction / smooth operations.

Your tasks:

Carrying out complex and global support tasks in the area of responsibility eSourcing / CLM tools Monitoring of automated processes and continuous optimization digital products Escalation and information management in the area of responsibility support excellence Conduct Service Reviews with internal/external stakeholders (control measures) Collaboration in the development of support materials and training documents Ticket triage to increase stakeholder satisfaction & initiative ticket avoidance measures Conceptual collaboration and coordination of internal and global cross-team support processes Administration of the ticket tool and the procurement support portal Participation in global and regional projects Support of test activities regarding the procurement tools and processes used Collaboration in regional or global support teams as required Drive continuous improvement Advise on procurement processes, standards, policies, tools, and best practices Support in change management and quality assurance processes and assist with implementation of new suppliers

Your profile:

Education Level Bachelor's Degree or equivalent experience/qualification

Other Competencies:

Confident handling of the standard software MS-Office Pro (Word, Excel, PowerPoint) Good knowledge / certification in eSourcing / Contract Lifecycle Management tools Knowledge and experience with sourcing tools such as Sirion Labs / Jaggaer / Coupa Experience in the area of support Convincing and self-confident appearance when dealing with suppliers and divisional colleagues Strong customer and service orientation Strong interpersonal skills Very strong analytical and conceptual skills Ability to deal with conflict, work in a team and be assertive Awareness of responsibility and costs, precise working methods High degree of commitment, ability to work under pressure and mobility (also internationally) Fluent in English

Experience Level:

more than 2 years

We offer:

Great opportunity to work for the biggest logistics company in the world International and virtual environment Flexibility and great opportunity to learn Tempting Compensation and benefits


DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.



If this is something you would like to do, don't hesitate and start your application.