Job Description

Atlys' mission is to enable every person on earth to travel freely.



At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.


Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.



As an

Expert Assistance Case Owner

, you'll be responsible for overseeing complex visa applications that require both

on-ground operational coordination

and

end-to-end guest support

.


You'll act as the single point of contact for high-touch cases - combining

document fulfillment

,

client guidance

, and

problem-solving

to ensure a seamless, white-glove experience for travelers.


This is a

6-day

, work-from-office position that demands a high-ownership, cross-functional role ideal for someone who loves details, thrives under pressure, and cares deeply about

making travel stress-free

for customers.

The Job

Fulfillment (Ops)

Review and verify documentation to ensure completeness and compliance Coordinate with embassies, consulates, and internal stakeholders Track application progress and proactively manage timelines Ensure 100% data accuracy and confidentiality

2. Guest Delight (Support)

Be the face of Atlys for expert assistance cases -- respond via calls, chats & emails Troubleshoot and resolve complex queries with speed and empathy Update and reassure customers throughout their visa journey Collaborate with internal teams to close issues quickly and efficiently

3. Case Ownership

Take full ownership of assigned visa cases from start to finish Identify process gaps and suggest improvements in workflows Maintain meticulous documentation and timely communication

Be accountable for

on-time delivery, accuracy, and client happiness

The ideal candidate

Have 1-2 years' experience in

operations or customer support

Are fluent in

English & Hindi

- written and spoken Have a sharp eye for

detail, documentation, and follow-through

Are

empathetic

yet structured in your communication style Think on your feet and enjoy solving operational puzzles Are tech-savvy and comfortable with

CRMs, ticketing tools, and Slack

Can balance

customer-first thinking with strong internal execution

Based in Delhi or able to commute to our Delhi office daily.

Ready to join immediately.

Why Atlys

Join a fast-growing travel tech startup backed by top investors Solve meaningful, global problems every single day Work with passionate teammates who move fast and think big * Be part of a revolution in global mobility