Job Description

• 
  NA

Experience
0 - 2 years



Offered Salary



Notice Period
Not Disclosed

Key Areas

• Maintaining SL Ticketing/Reissues on each support task ( Queues, emails etc)
• Constant analyzing and improvisation of subject Handling major escalations and aim customer satisfaction
• Dealing with Customer enquiries and aiming to meet their expectations
• Overseeing the smooth, efficient running of the Business
• Constantly motivating team to hit their Targets and ensure company profitability
• Dealing with discrepancy matters and customer complaints
• Establish target matrices for each employee
• Identify roadblocks to achieve objectives as well as tools, processes and techniques that will help team achieve their objectives
  Pitching in to improve through modification of system and structure (staffing, training and targets)
• Pitching in to improve through modification of system and structure (staffing, training and targets)
• Capacity Management: Understanding and strategies roster
• Efficiency Management: Gaining the level of completing task with minimum handling time
• Access and provide recommendations on Ticket issuance/Reissue Times, agent productivity, Staffing Levels based on volume and hours of operation, streamline the way the department serves customers.

Skill

• Touristic degree or IATA Certification
• Good knowledge of Amadeus/World span or other airline reservation systems
• Minimum of 1 year of working experience as Customer Support or Ticketing AgentIndependent and have a flexible work attitude
• Excellent communicative skills
• Team player, multitasked and able to work under stress
• Proactive and are always looking for ways to innovate
• Result driven and have a commercial mindset