We are seeking a dedicated and customer-focused Reception cum Tele caller to join our healthcare team at MagnAid Hospitals. In this role, you will be the first point of contact for patients and visitors, responsible for providing excellent customer service. At front desk you have to handle incoming calls efficiently and also do outgoing calls for patient follow ups, feedbacks, promote packages and other hospital promotions etc.
Key Responsibilities:
Front Desk Duties:
Greet and welcome patients and visitors in a professional and friendly manner.
Register new patients, collect necessary information, and direct them to the appropriate department.
Schedule appointments and maintain appointment calendars.
Handle patient inquiries and provide accurate information about hospital services, facilities, and policies.
Assist in maintaining a clean and organized front desk area.
Tele calling:
Handle incoming calls, answer inquiries, and direct calls to the relevant staff members.
Make outgoing calls to confirm appointments, follow-up with patients, and provide reminders.
Collect and update patient information, insurance details, and medical history when necessary.
Ensure confidentiality of patient information and maintain a professional phone etiquette.
Administrative Support:
Assist with administrative tasks, such as data entry, record keeping, and filing.
Provide support to other front office staff and assist in maintaining a smooth workflow.
Qualifications:
High school diploma or equivalent. A bachelor's degree in a related field is a plus.
Proven experience in a receptionist or tele caller role, preferably in a healthcare setting.
Strong communication and interpersonal skills.
Excellent phone etiquette and customer service skills.
Proficiency in using office software and phone systems.
Attention to detail and the ability to multitask effectively.
Empathy, patience, and a compassionate approach when dealing with patients.
This Receptionist cum Tele caller role at MagnAid Hospitals offers the opportunity to be an essential part of our commitment to providing high-quality healthcare services. If you are a personable and organized individual with a passion, we encourage you to apply and join our team.
Job Type: Full-time
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
* Provident Fund
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