Job Description

Job Title:

Logistics Operations Support Specialist

Location:

Mohali

Experience Required:

2+ Years in Logistics Operations

About Cargaison Express

Cargaison Express is an India-based offshoring company specializing in consulting, knowledge process services, and business development exclusively in the logistics industry. We partner with global clients to help them streamline operations, enhance decision-making, and boost profitability through innovative and tailored logistics solutions. Our approach combines deep industry knowledge with operational expertise to deliver consistent and measurable results.

Job Overview

We are seeking a

Operations Support Specialist

with at least

2 years of experience in the logistics industry

-- preferably in freight brokerage, carrier operations, or a relevant logistics function. This role demands a proactive, mature professional who thrives in a fast-paced environment, demonstrates high attention to detail, and possesses strong communication and Excel skills.

As a key part of our

brokerage sales support team

, you will be responsible for supporting internal sales processes, managing data and reports, and assisting with day-to-day client and carrier operations to ensure smooth, efficient service delivery.

Key Responsibilities

Provide

troubleshooting assistance

for customer orders, account updates, and relevant service issues Offer

data support and guidance

to the brokerage team for decision-making

Monitor performance indicators

, assist with checking insurance compliance for carriers and shippers Manage and update

sales tracking tools

, CRM records, and internal reporting dashboards Maintain accurate logs and documentation of orders, carrier interactions, and service issues Track and review

pending orders

and

customer-specific requests

to ensure timely resolution Suggest and implement

process improvements

to enhance customer satisfaction and operational efficiency

Qualifications

Minimum 2 years of experience

in logistics (updates/ dispatch,/ Trailer tracking, or related areas) Proven ability to handle a

fast-paced, detail-oriented

work environment Strong knowledge of

basic Excel

(basic formulas, formatting, sorting, pivot tables preferred) Effective

verbal and written communication

skills Organized, reliable, and capable of working

independently and as part of a team

Prior experience working with international clients (especially US-based) is a plus Familiarity with CRM systems, TMS platforms, or freight management tools is desirable
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person