Job Description

Job Brief:

We are seeking a Customer Service Executive to provide exceptional service and support to our clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric mindset. This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.

Responsibilities:

Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, chat, and social media. Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns. Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns. Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution. Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction. Follow established procedures and protocols for handling customer inquiries, complaints, and feedback. Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases. Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues. Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers. Participate in training and professional development activities to enhance customer service skills and knowledge.
Job Types: Full-time, Permanent

Pay: From ?8,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Supplemental Pay:

Overtime pay Performance bonus
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

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