Job Description

Who we are:
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. At Allot, you'll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.
What we're looking for:
We are seeking a highly motivated Experienced CRM Implementer to lead end-to-end initiatives, manage multiple projects and applications and bridge business needs with technical solutions. You will work with cross-functional teams, ensuring projects are delivered on time, aligned with strategy and drive efficiency, value and continuous system improvement.
Key Responsibilities:
Salesforce & CRM Projects

• Lead end-to-end Salesforce and CRM initiatives, from requirements gathering to deployment and adoption.
• Manage and optimize integrations such as Salesforce-Jira, ITSD, Customer/Partner Portal, Confluence, SharePoint, etc.
• Translate complex business needs into scalable technical solutions that align with company strategy.
• Evaluate and recommend new technologies, including AI tools, to enhance processes and efficiency.

System Administration & Support

• Administer IT and Facilities Service Desk, including user onboarding, dashboards and change requests.
• Ensure system stability, data integrity and compliance with IT and security policies.
• Provide timely ticket resolution and ongoing support, meeting SLAs with high-quality service delivery.

Stakeholder Collaboration & Governance

• Partner with stakeholders across Sales, R&D, Customer Success, Finance, Operations and Compliance to design effective processes.
• Coordinate cross-functional teams and leadership to ensure projects are delivered on time, within budget and with strong adoption.

Region (Website):
Asia Pacific

• Bachelor's degree in information systems or industrial engineering (or equivalent practical experience) - MUST
• 3+ years of hands-on Salesforce experience in a SaaS or enterprise environment, with strong knowledge of Sales and Service Cloud - MUST
• Fluency in English (written and spoken), ability to present and document requirements clearly for both technical and business audiences - MUST
• Proven track record in project management, leading end-to-end CRM or Salesforce implementations, migrations or large-scale system rollouts.
• Deep understanding of Salesforce capabilities - declarative tools (Flows, Entitlements and Milestones), integrations, APIs and automation.
• Experience with system integrations, including data flows and middleware tools (Zapier, Workato, etc.).
• Strong analytical and problem-solving skills, able to translate complex business needs into scalable technical solutions.
• Proactive "can-do" mindset, approaching challenges with solutions instead of obstacles and maintaining a positive, action-oriented attitude.
• Ability to thrive in a dynamic, multi-tasking environment, managing competing priorities with a proactive, detail-oriented, and solution-driven mindset.

Skills Required