Job Description

JOB DESCRIPTION

Join us to shape impactful digital experiences and advance your career in a collaborative, growth-focused environment.


As an Experience Design Senior Associate in Claims Disputes and Frauds Operations, you will blend user needs with business goals to deliver seamless and accessible digital experiences. You will collaborate with cross-functional teams to drive continuous improvement and strategic thinking, ensuring our products serve a diverse range of users.

Job responsibilities

Designs and develops elegant solutions to interaction challenges, ensuring consistency across products and platforms Applies advanced knowledge of information architecture and storyboarding to create user-centric designs Conducts data-driven analyses to inform design decisions and transform information into valuable insights Collaborates with teams to incorporate inclusive design principles and accessibility guidelines Operates with an iterative design mindset, incorporating user feedback to enhance user experience Assists in analyzing market trends, user research, and behavior studies to inform design strategy Aligns user needs with business goals to drive impactful outcomes

Required qualifications, capabilities, and skills

Three years in a user experience design or equivalent role focused on digital products and services Proven ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite Demonstrated experience designing and optimizing user experiences across web, mobile, and other digital channels Experience interpreting complex data and transforming it into actionable insights Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies Hands-on experience creating accessible and inclusive digital experiences Strong collaboration skills with cross-functional teams Examples of recent work samples and portfolio required to be presented

Preferred qualifications, capabilities, and skills

Experience with financial services or regulated industries Advanced knowledge of user research methodologies

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.