Job Description

Job Role Overview:

To support the sales team by handling all backend activities including order processing, coordination, documentation, and customer communication -- ensuring smooth workflow and enhanced customer satisfaction.

Role & Responsibilities:

Process customer orders, quotations, and invoices in the system (e.g., ERP or CRM). Coordinate with internal departments (dispatch, accounts, production) to ensure timely order fulfillment. Maintain and update customer databases, order status, and sales reports. Assist in follow-ups for payments, order confirmations, and delivery schedules Ensure accuracy and completeness in all back-office sales documentation. Respond to emails and calls professionally and in a timely manner.

Key Skills & Competencies:

Strong communication and coordination skills Proficient in MS Excel, Word, and email correspondence Knowledge of ERP/CRM systems is an advantage Attention to detail and ability to manage multiple tasks Team player with a customer-centric approach Basic understanding of sales processes and commercial terms

Benefits:

Competitive salary based on experience PF, ESI, and other statutory benefits Training and career growth opportunities
Job Types: Full-time, Permanent

Pay: From ?240,000.00 per year

Benefits:

Leave encashment Provident Fund
Experience:

Sales: 1 year (Preferred)
Work Location: In person