Job Description

: Basic Function Providing 1 st level support on client projects, including Voice calls Follow up for payments Update notes in case management system Creation of reports as per client's specifications Common Function Achieve individual productivity and quality goals Participate in training initiatives to develop knowledge Integrate procedural changes into daily routine Support other team members in meeting service expectations Adhere to Company policies and procedures Skillset 1-2 years' experience in P&C Insurance - Property claims / Recoveries / Subrogation/ Claim adjudication Excellent telephone and communications ( written & verbal) skills Active Listening skills. Should show capabilities to drive a discussion Convincing, Negotiation & Influencing skills Questioning, Reasoning and Analytical skills Decision making ability Must be a Graduate Ability to work in fast paced environment with accuracy Proficient with Microsoft Office and PDFs Open to work in night shifts