Job Description

: Previous transaction monitoring experience will be preferred Good communication skills Good email etiquettes Good command over English language Good MS Office Skills including Excel & Power Point Train new hires on client Standards and procedures Mentor associates to identify performance gaps and build remediation plan Participate in QA from time to time to address increased sample requirements in case of performance gaps Contact external parties to obtain incomplete and/or inaccurate information Solves problems effectively; identifies the relevant issues, gathers needed information and input, applies sound reasoning, and develops workable solutions Conduct ongoing analysis of performance & recommend actions for improvement at associate / process level Participate in calibration exercises on a regular basis to ensure consistency in measurement. Work closely with QA and Operations team to conduct team huddles Perform transaction processing as per defined policies and procedures Co-ordinate all process improvement initiatives with process Black Belt