Job Description

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Technical Skills

• Good Computer navigation skills, keyboarding skills
• Should be familiar with MS Office
• Typing speed must be between 30-35 wpm with 95% accuracy

Process Specific Skills

• Possesses necessary knowledge of business concepts to effectively perform the job
• Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Responsible for handling high volumes of transactions.
• Effectively balances quality, timeliness and productivity standards
• Webchat/Digital knowledge

Soft skills (Desired)

• Self discipline
• Result and Customer oriented
• Adaptability and Flexibility
• CEF scores of B2 on both Written and Spoken English

Soft Skills (Minimum)

• Excellent written and verbal communication skills
• Good comprehension skills
• Strong questioning and reasoning Skills
• Customer Service focus
• Ability to multi task, prioritize and manage daily work activities

Education Requirements
Graduate with at least 15 years of education.
Work Experience Requirements
Minimum 1 year of Webchat experience is must. Candidates with voice background & prior, web chat experience in preferable UK insurance or else US experience will be preferred, or experience of Webchat/e-mailing process with more than 1 concurrency, flexi shift and weekend working is most desirable. '