Job Description

:
Basic Function
Triage / Pre Triage

• A Legal Triage Specialist is responsible for reviewing, categorizing, and prioritizing incoming legal matters and assigning them to the appropriate legal professionals or departments. They act as the first point of contact in legal operations, ensuring efficient and accurate case routing.

Key Responsibilities:
Receive and analyze incoming legal service requests.
Classify matters by type, urgency, and complexity.
Assign cases to appropriate legal teams or escalate as necessary.
Monitor case intake queues and ensure timely processing.
Maintain records of triaged matters in a case management system.
Communicate with internal clients or stakeholders to clarify requests.
Ensure compliance with internal protocols and legal procedures.
e-discovery document review for responsiveness, privilege, confidentiality and redactions.
Organizational Relationships
Reports To : Asst. Mgr/ Lead Asst. Mgr Supervises : None
Skills
Technical Skills

• Good understanding of law and legal concepts
• Strong legal analytical skills
• Excellent legal writing skills
• Knowledge of MS-Office
• Excellent telephone and communications skills is an added advantage

Process Specific Skills

• Legal knowledge: Familiarity with legal terminology, practice areas (contracts, litigation, IP, etc.).
• Analytical skills: Ability to assess legal issues and determine appropriate routing.
• Organizational skills: Managing high volumes of requests efficiently.
• Communication: Clear, professional interactions with legal teams and requesters.
• Tech proficiency: Experience with legal matter management tools (e.g., ServiceNow, Legal Tracker, Salesforce Legal, etc.).
• Attention to detail: Accuracy in categorizing and documenting matters.

Soft skills (Desired)

• Proficient in legal knowledge and its application
• Eye for detail
• Basic understanding of US legal system
• Excellent English communication skills - written and spoken
• Good knowledge of MS Word, Excel, Power-point and good keyboarding speed
• Basic knowledge of using the internet, web browsers, and search engines
• Proficient in working independently
• Competent in fostering a spirit of collaboration and team work
• Competent in documentation and conformance with policies/compliances, including audit requirements.

Soft Skills (Minimum)

• Basic understanding of law
• Good English communication skills
• Spirit of collaboration and team work
• Meeting documentation requirements
• Trainability
• Ability to work independently

Education Requirements
A law graduate from a reputed university (minimum)
Work Experience Requirements
2-3 years' experience, preferably in litigation support and e-discovery in a reputed LPO/Law firm.
Annexure: None
Acknowledgement (acknowledge that the information contained in this document is factual and complete)
Candidate Supervisor/Manager Date