Job Description

:PrimaryResponsibilityPrimary responsibility to understand Freight invoices and subsequently enterrequired Data into client system as per SOP.PerformanceParametersxc2xb7Quality: Accuracy of data entry from scanned Freight invoice inclient application.xc2xb7Productivityxc2xb7Schedule Adherencexc2xb7AttendanceAny other metrics agreed to within SLARoleResponsibilitiesxc2xb7Ensure that the scanned documents are entered in client system asper the policies and procedures defined in the training (DesktopProcedures)xc2xb7Ensure that the assigned targets in accordance with SLA are metxc2xb7Ensure that the quality of the audits is in compliance with predefinedparameters as defined by Process Excellence Standards.xc2xb7Identify potential areas for process improvements and highlight thesame to the Assistant Managerxc2xb7Onus for self-learning and keeping oneself abreast of process updatesand communicationsxc2xb7Ensure adherence to established attendance schedulesxc2xb7Ensure adherence to EXL and Client Policies and ProceduresPrimary InternalInteractionsxc2xb7Assistant Manager for the purpose of reporting performance,clarifying concerns, and seeking feedback and supportxc2xb7Operations Manager for the purpose of settling issues left unresolvedby the Assistant Managerxc2xb7Quality Associate (QA) for the purpose of seeking quality relatedissues. To make sure that the auditing procedures are being followed.xc2xb7CCEs (Team Members) for the purpose of seeking cooperation andclarification on process-related matters and providing assistance andsupport when requiredxc2xb7Process Trainer for escalation and training as and when requiredMinimumQualificationGraduate with computer literacy (MS Office & domain knowledge)15 years of educationMinimumExperience1 year + in BPO Industry/fresherTechnical SkillsProcess SpecificSkillsSoft SkillsDesirable Skillsxc2xb7PC skills including MS Wordxc2xb7Keyboarding skills (minimum 25 wpm 90% Accuracy)xc2xb7Some familiarity with American addresses, streets, town namesxc2xb7Ability to communicate correctly (grammatically and contextuallycorrect) and clearlyxc2xb7Ability to read and interpretxc2xb7Attention to detailxc2xb7Self-discipline and patiencexc2xb7Ability to work in a fast-paced environmentxc2xb7Adaptability to change

EXL Service