Job Description

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PrimaryResponsibility
Primary responsibility to understand Freight invoices and subsequently enterrequired Data into client system as per SOP.
PerformanceParameters
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Quality: Accuracy of data entry from scanned Freight invoice inclient application.
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Productivity
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Schedule Adherence
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Attendance
Any other metrics agreed to within SLA
RoleResponsibilities
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Ensure that the scanned documents are entered in client system asper the policies and procedures defined in the training (DesktopProcedures)
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Ensure that the assigned targets in accordance with SLA are met
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Ensure that the quality of the audits is in compliance with predefinedparameters as defined by Process Excellence Standards.
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Identify potential areas for process improvements and highlight thesame to the Assistant Manager
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Onus for self-learning and keeping oneself abreast of process updatesand communications
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Ensure adherence to established attendance schedules
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Ensure adherence to EXL and Client Policies and Procedures
Primary InternalInteractions
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Assistant Manager for the purpose of reporting performance,clarifying concerns, and seeking feedback and support
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Operations Manager for the purpose of settling issues left unresolvedby the Assistant Manager
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Quality Associate (QA) for the purpose of seeking quality relatedissues. To make sure that the auditing procedures are being followed.
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CCEs (Team Members) for the purpose of seeking cooperation andclarification on process-related matters and providing assistance andsupport when required
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Process Trainer for escalation and training as and when required
MinimumQualification
Graduate with computer literacy (MS Office & domain knowledge)
15 years of education
MinimumExperience
1 year + in BPO Industry/fresher
Technical Skills
Process SpecificSkills
Soft Skills
Desirable Skills
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PC skills including MS Word
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Keyboarding skills (minimum 25 wpm 90% Accuracy)
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Some familiarity with American addresses, streets, town names
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Ability to communicate correctly (grammatically and contextuallycorrect) and clearly
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Ability to read and interpret
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Attention to detail
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Self-discipline and patience
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Ability to work in a fast-paced environment
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Adaptability to change