Job Description

:
Primary Responsibility
Understand all relevant aspects Freight Bill Entry process, which includes:
Able to read and understand BOL and identify customer information.
All billing information should be entered in client software in all required fields.
Performance Parameters
xc2xb7 Productivity (Per SLA parameters)
xc2xb7 Accuracy/Quality (Per SLA parameters)
xc2xb7 Client Complaints (Per SLA parameters)
xc2xb7 Any other metrics agreed to within SLA
Role Responsibilities
xc2xb7 Participate in training to develop knowledge in all systems
xc2xb7 Integrate procedural changes into daily routine
xc2xb7 Achieve individual productivity and quality goals
xc2xb7 Support other team members in meeting service expectations
xc2xb7 Aid in the training of others, as needed
xc2xb7 Provide quality review to ensure accuracy
xc2xb7 Adhere to Company Policies and Procedures

• Stay current with system and procedural changes to bill entry process.
• Identify differences between bill entry error and system issues.
• Identify trends with bill entry errors and bring to management attention.
• Understanding of transportation operations, freight flow, terms.
• Understanding of bill flow process (which can differ between operating companies)

xc2xb7 Understanding of xe2x80x98down stream effects of bill entry accuracy
xc2xb7 Ensure adherence to EXL and YRCW Policies and Procedures
Primary Internal Interactions
xc2xb7 Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
xc2xb7 Manager for the purpose of settling issues left unresolved by the Assistant Manager
xc2xb7 CCEs (Team Members) for the purpose of seeking co-operation and clarification on process related matters and providing assistance and support when required.
xc2xb7 SME/Process trainer for the purpose of training as and when required.
Primary External Interactions
xc2xb7 None
Minimum Qualification
Graduate/Undergraduate with Computer literacy (MS Office and Domain knowledge).
Minimum Experience
0, >=1 year
Technical Skills
Soft Skills
Adaptability
Customer Focus
Interpersonal Skills
Communication Skills
v Keyboarding skills (Minimum 30 WPM with 90% accuracy)
v Ability to utilize multiple screens on systems to assess and research account information
v Should have an eye for detail for effective screening of scanned images.
v Business writing Skills Not Mandatory ( per process requirement)
v Ability to communicate correctly (grammatically and contextually correct) and clearly.
v Ability to read and interpret
v Demonstrate a willingness to change within the technological/systems environment
v Adjust well to new situations and changing priorities
v Focus on the highest priorities first and be well organized
v Should be ready to work in night shift
v Consistently acts with a sense of urgency
v Commitment to appropriate level of service
v Interacts in a positive manner
v Ability to handle fluctuation in workflow
v Ability to work independently and in a team environment
v Present information in a clear, concise, and logical manner
v Listens carefully and attentively
v Take initiative to stay informed and keep others informed