Job Description

:Primary ResponsibilityUnderstand all relevant aspects Freight Bill Entry process, which includes:Able to read and understand BOL and identify customer information.All billing information should be entered in client software in all required fields.Performance Parametersxc2xb7 Productivity (Per SLA parameters)xc2xb7 Accuracy/Quality (Per SLA parameters)xc2xb7 Client Complaints (Per SLA parameters)xc2xb7 Any other metrics agreed to within SLARole Responsibilitiesxc2xb7 Participate in training to develop knowledge in all systemsxc2xb7 Integrate procedural changes into daily routinexc2xb7 Achieve individual productivity and quality goalsxc2xb7 Support other team members in meeting service expectationsxc2xb7 Aid in the training of others, as neededxc2xb7 Provide quality review to ensure accuracyxc2xb7 Adhere to Company Policies and Procedures

• Stay current with system and procedural changes to bill entry process.
• Identify differences between bill entry error and system issues.
• Identify trends with bill entry errors and bring to management attention.
• Understanding of transportation operations, freight flow, terms.
• Understanding of bill flow process (which can differ between operating companies)

xc2xb7 Understanding of xe2x80x98down stream effects of bill entry accuracyxc2xb7 Ensure adherence to EXL and YRCW Policies and ProceduresPrimary Internal Interactionsxc2xb7 Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.xc2xb7 Manager for the purpose of settling issues left unresolved by the Assistant Managerxc2xb7 CCEs (Team Members) for the purpose of seeking co-operation and clarification on process related matters and providing assistance and support when required.xc2xb7 SME/Process trainer for the purpose of training as and when required.Primary External Interactionsxc2xb7 NoneMinimum QualificationGraduate/Undergraduate with Computer literacy (MS Office and Domain knowledge).Minimum Experience0, >=1 yearTechnical SkillsSoft SkillsAdaptabilityCustomer FocusInterpersonal SkillsCommunication Skillsv Keyboarding skills (Minimum 30 WPM with 90% accuracy)v Ability to utilize multiple screens on systems to assess and research account informationv Should have an eye for detail for effective screening of scanned images.v Business writing Skills Not Mandatory ( per process requirement)v Ability to communicate correctly (grammatically and contextually correct) and clearly.v Ability to read and interpretv Demonstrate a willingness to change within the technological/systems environmentv Adjust well to new situations and changing prioritiesv Focus on the highest priorities first and be well organizedv Should be ready to work in night shiftv Consistently acts with a sense of urgencyv Commitment to appropriate level of servicev Interacts in a positive mannerv Ability to handle fluctuation in workflowv Ability to work independently and in a team environmentv Present information in a clear, concise, and logical mannerv Listens carefully and attentivelyv Take initiative to stay informed and keep others informed

EXL Service