Job Description

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Job Discerption-

• Candidate should have analytical skills
• F&A (Insurance) OTC collections/AR background is essential
• Past work experience of SAP ERP will be of weightage advantage
• Good working knowledge of Microsoft Excel
• Ensure that the guidelines are followed as per standard procedures
• Open to feedback.
• Quality monitoring & review of accounts
• Allocation of accounts as per the guidelines
• Ensure timely closure of accounts
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure adherence to Company Policies and Procedures
• Ensure fair methods are used to collect outstanding balance on the account
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
• Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
• Prepare reports of the accounts assigned to the team
• Preparing business review templates for performance review

Technical Skills -

• Good Computer navigation skills, keyboarding skills

Proficient in MS office specially Excel
Process Specific Skills -

• Possesses necessary knowledge of business concepts to effectively perform the job
• Effective negotiation skills
• Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Effectively balances quality, customer service and productivity standards
• Make calls to the customer for collection or payment details

Work towards resolution of disputes
Soft Skills -

• Self-discipline
• Result orientation
• Adaptability
• Presentation skills
• Feedback skills
• Goal oriented
• Excellent written and verbal communication skills
• Listening and comprehension skills
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette
• Ability to multi task, prioritize and manage daily work activities