Job Description

Position Title, Responsibility Level: Executive/Senior Executive Function: Operations Reports to - Assistant Manager/Lead Assistant Manager Permanent/ Temporary: Permanent Span of Control - None Location: C - 42, Noida Basic Function This position is accountable for ensuring a successful on boarding of voluntary cases as assigned. Work is performed under general supervision according to established guidelines. This individual promotes capabilities from a customer perspective, aligning needs with the target offering by creating a customer self-service enabled platform for core customers. . Essential Functions Responsible for coding a Re-enrollment event in IP Tool, setting up the case in EEP, formatting Census files and Communicating via email the final delivery of Plane.biz file Meets individual goals while assisting team to meet team goals Operates with urgency in a real time service environment Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management) May perform other duties as assigned Performance parameters Productivity Quality Turn Around Time of work assigned Attendance & Schedule Adherence Primary Internal Interactions: SME/AM/LAM/Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support AM/LAM for the purpose of settling issues left unresolved by the SME and monthly evaluation of performance SME for the purpose of handling process related issues queries and escalated transactions QCA for the purpose of associate performance feedback and audit in order to update the training curriculum Mentors for the purpose of seeking clarifications and answering queries real time

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