Job Description

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Job Title: Claims Examiner, Operations

Number of positions: 4

Brief :

The mission of this job is to promptly analyze policy files to determine and pay correct policy death benefits and beneficiaries and to handle incoming calls related to the death benefits.

Responsibilities:

• Accountable for identifying, investigating, evaluating, obtaining and utilizing critical information required to accurately and objectively adjudicate claims.
• Handles claim processing for Variable Annuity and Fixed Annuity products.
• Identify areas of potential risk for the company, including potential fraud.
• Analyze all incoming documents for appropriateness and completeness, and determine whether claim is payable. If so, calculate benefit amounts and serve as 1st approver for payments.
• Ensure all tax information is correctly reported.
• Maintain claim file with proper level of documentation.
• Maintain claim inventories within departmental, contractual, and regulatory guidelines.

Basic Qualifications:

• Death claims processing for annuity contracts preferred
• Two-year college degree or equivalent experience in a financial institution operations department, customer service, or annuity product experience.
• Knowledgeable in annuity products and death claim processing
• Must have sharp attention to detail and ability to perform with high degree of accuracy.
• Strong analytical skills to review documents and reach sound decisions
• Proven oral and written communication skill set.
• Ability to:
• Meet multiple performance targets at or above benchmark levels including, but not limited to: accuracy, timeliness, and productivity.
• Work harmoniously with peers within a small team environment to accomplish both personal and team performance goals.
• Work overtime, as needed, to meet daily deadlines
• Work simultaneously with multiple computer systems
• Compute moderately difficult mathematical calculations

Available for 9 hour shift as per shift working hours; Work from home until company returns to office.