Job Description

ExecutivesEXL/E/1412767


Insurance Property & CasualtiesPune
Posted On
04 Jul 2025
End Date
18 Aug 2025
Required Experience
0 - 5 Years



Basic Section
Number Of Positions


15


Band


A1


Band Name


Executives


Cost Code


D014416


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


350000.0000 - 550000.0000


Complexity Level


Voice CEF B2 (Complexity Level 3)


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


Insurance


Sub Group


Insurance


Organization


Insurance Property & Casualties


LOB


Voice


SBU


Operations


Country


India


City


Pune


Center


IN Pune C4




Skills
Skill


COMMUNICATION AND INTERPERSONAL SKILLS


NEGOTIATION SKILLS


LEARNING


Minimum Qualification


UNDER GRADUATE


GRADUATE


Certification


No data available

Essential Functions

Ensure that calls are handled as per standard and defined procedures


Ensure that assigned customer satisfaction, lead generation and efficiency goals are met


Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters


Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner


Maintain a 'one-call resolution' mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty


Focus on customer satisfaction through active listening, accurate and efficient need identification, empathy, rapport building, clear and effective communication and timely dispatch of service


Ensure that all communication with service providers is quick and efficient and that fastest and most cost-effective service is dispatched to the customer


Effective negotiation skills with service providers to secure service for the customers


Comply with company policies and procedures


Any other essential function that may occur from time to time as directed by the supervisor

Voice and Conversation Capabilities

Strong, clear, coherent and comprehendible English speech, including sentence construction, grammar and pronunciation


Ability to negotiate with service providers on ETAs / rates /


Ability to understand and comprehend the caller


Effective questioning, including the use of open and closed questions to obtain the right information to assist the customer


Adjust tone, pace and language to better support and understand the customer


Communicate with next level of support in a constructive manner to achieve great outcomes


Workflow
Workflow Type


Voice