Job Description

Position Title, Responsibility Level Executive Function Healthcare Reports to Team Manager Permanent/ Temporary Permanent Span of Control Individual Contributor Location Kochi, India Basic Function Work Type - Back office Case creation in ATV/MedCompass tool, basis the data received Once the case is received, action to be taken as per SOP Determine if case can be processed and/or to be routed to another queue Essential Functions Navigate through multiple system / applications for data gathering Proficiency with computer skills (navigating multiple systems and keyboarding) Understand the goals and standards to ensure that quality and productivity standards are met Accurate and timely updating of the database Meet the agreed upon KPIs as per the operational definitions and targets Participate in the User Acceptance Testing as needed 98% - 100% attendance during training/nesting period is required Must be flexible to work hours with Monthly work schedules changes Primary Internal Interactions Actively participate in the team meetings, discussions and provide inputs Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals Primary External Interactions None Organizational Relationships Reports To : Team Manager Supervises : None Skills Technical Skills Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook Process Specific Skills Strong comprehension skills US Healthcare knowledge is preferred but not mandatory Soft skills (Desired) Effective communication skills, both verbal and written Soft Skills (Minimum) None Education Requirements Bachelor\'s degree with a minimum 15 years of education Work Experience Requirements 0 to 1 year of experience Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) Candidate Supervisor/Manager Date

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