Job Description

:

Primary Responsibility

Understand all relevant aspects Freight Bill Entry process, which includes:

Able to read and understand BOL and identify customer information.

All billing information should be entered in client software in all required fields.

Performance Parameters

Productivity (Per SLA parameters)

Accuracy/Quality (Per SLA parameters)

Client Complaints (Per SLA parameters)

Negative Revenue (Per SLA parameters)

Any other metrics agreed to within SLA

Role Responsibilities

Participate in training to develop knowledge in all systems

Integrate procedural changes into daily routine

Achieve individual productivity and quality goals

Support other team members in meeting service expectations

Aid in the training of others, as needed

Provide quality review to ensure accuracy

Adhere to Company Policies and Procedures

• Stay current with system and procedural changes to bill entry process.
• Identify differences between bill entry error and system issues.
• Identify trends with bill entry errors and bring to management attention.
• Understanding of transportation operations, freight flow, terms.
• Understanding of bill flow process (which can differ between operating companies)

Understanding of 'down stream' effects of bill entry accuracy

Ensure adherence to EXL and RRTS Policies and Procedures

Primary Internal Interactions

Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.

Manager for the purpose of settling issues left unresolved by the Assistant Manager

CCEs (Team Members) for the purpose of seeking co-operation and clarification on process related matters and providing assistance and support when required.

SME/Process trainer for the purpose of training as and when required.

Primary External Interactions

None

Minimum Qualification

Graduate/Undergraduate with Computer literacy (MS Office and Domain knowledge). This would mean 12th passed

Minimum Experience

0, >=1 year

Technical Skills

Soft Skills

Adaptability

Customer Focus

Interpersonal Skills

Communication Skills

v Keyboarding skills (Minimum 30 WPM with 90% accuracy)

v Ability to utilize multiple screens on systems to assess and research account information

v Should have an eye for detail for effective screening of scanned images.

v Business writing Skills -Not Mandatory ( per process requirement)

v Ability to communicate correctly (grammatically and contextually correct) and clearly.

v Ability to read and interpret

v Demonstrate a willingness to change within the technological/systems environment

v Adjust well to new situations and changing priorities

v Focus on the highest priorities first and be well organized

v Should be ready to work in night shift

v Consistently acts with a sense of urgency

v Commitment to appropriate level of service

v Interacts in a positive manner

v Ability to handle fluctuation in workflow

v Ability to work independently and in a team environment

v Present information in a clear, concise, and logical manner

v Listens carefully and attentively

v Take initiative to stay informed and keep others informed