Job Description

- Process Executive PositionTitle Executive Function, Responsibility Level Operations, Executive Reports to Assistant Manager Location : Pune Span of Control Nil Permanent/ Temporary Permanent The individual will be responsible f

- Process Executive Position Title Executive Function, Responsibility Level Operations, Executive Reports to Assistant Manager Location : Pune Span of Control Nil Permanent/ Temporary Permanent The individual will be responsible for reviewing and entering claim information received from the customer within a prescribed timeline. Essential Functions . Ensure that the process transactions are processed as per Desktop procedures . Ensure that the assigned targets are met in accordance with SLA and Internal standards . Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence . Ensure adherence to established attendance schedules Performance parameters . Productivity . Quality / Accuracy . Attendance . Schedule Adherence Any other essential function that may occur from time to time as directed by the Supervisor Primary Internal Interactions . AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. . Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance . CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. . Subject Matter Expert for the purpose of work thread related issues and escalated transactions . QCA for the purpose of feedback and audit . Trainers for the purpose of Pre-process and Process training Primary External Interactions . Escalation teams at the client end for the purpose of seeking clarifications & answering queries . SME / Trainers at the client end for training Organizational Relationships Reports To: Assistant Manager Supervises : Nil Skills Technical Skills . Good Computer navigation skills . Good keyboarding speed - 30 WPM (95% accuracy) Process Specific Skills . Knowledge about the Insurance industry in US . Knowledge about US Culture Soft skills (Minimum) . Good written and verbal communication skills . Customer Service Focus . Team work/ Managing Self / Adaptability . Data gathering ability/ Eye for detail Soft Skills (Desired) . Self disciplined and result oriented . Ability to multi task Education Requirements Graduate (in any stream) or diploma with a minimum of 15 years of education Work Experience Requirements . Prior work experience in a BPO preferred in a transaction processing role. Insurance industry exposure will be added advantage. Experience in auto insurance and billing. Experience in US voice process inbound Enclosures: