Job Description

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Primary Responsibility

Understand all relevant aspects of Bill Entry process, which includes:

Review of the BOL against information to be entered in the system. The Biller will be entering the information against specific criteria:

• Customer Information/Matching
• 3rd party
• Reference Numbers
• Accessorial
• Payment Terms
• Special Services/Contracts
• Weight
• Density or Dimensions

Performance Parameters

• Productivity (Per SLA parameters)
• Accuracy/Quality (Per SLA parameters)
• Average Handle Time (Per SLA parameters)
• Complaints (Per SLA parameters)
• Any other metrics agreed to within SLA

Role Responsibilities

• Participate in training to develop knowledge in all systems
• Integrate procedural changes into daily routine
• Achieve individual productivity and quality goals
• Support other team members in meeting service expectations
• Aid in the training of others, as needed
• Provide quality review to ensure accuracy
• Adhere to Company Policies and Procedures

• Stay current with system and procedural changes to bill entry process.
• Identify trends with bill entry errors and bring to management attention.
• Understanding of transportation operations, freight flow, terms.
• Understanding of bill flow process (which can differ between operating companies)

• Understanding of 'down stream' effects of bill entry accuracy

Primary Internal Interactions

• Assistant Manager - Operations for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling issues left unresolved by the Assistant Manager
• CCEs (Team Members) for the purpose of seeking co-operation and clarification on process related matters and providing assistance and support when required.
• SME/Process trainer for the purpose of training as and when required.

Primary External Interactions

• None

Minimum Qualification

Graduate with Computer literacy (MS Office and Domain knowledge). This would mean 15 years of formal education (12 years in school plus 3 years in college)

Minimum Experience

0 - 1 year

Technical Skills

Adaptability

Customer Focus

Interpersonal Skills

Communication Skills

• Ability to utilize multiple screens on systems to assess and research account information
• Should have an eye for detail for effective screening of scanned images.

• Demonstrate a willingness to change within the technological/systems environment
• Adjust well to new situations and changing priorities
• Focus on the highest priorities first and be well organized

• Consistently acts with a sense of urgency
• Commitment to appropriate level of service
• Interacts in a positive manner

• Ability to handle fluctuation in workflow
• Ability to work independently and in a team environment

• Present information in a clear, concise, and logical manner
• Listens carefully and attentively
• Take initiative to stay informed and keep others informed