Job Description

Pls note, Intermediate Kannada proficiency is mandatory for this role.
ROLE & RESPONSIBILITIES
Project Operations
Operations Management: Support the day-to-day operations of projects within designated
states, ensuring strict adherence to project terms and scope of work. This includes reviewing
and re-designing workflows, auditing govt platforms, data analytics to generate insights,
ideating on easing welfare accessing to citizens via assisted-tech.
Cross-functional collaboration: Coordinate with various teams to drive
key project outputs and outcomes.
Stakeholder Engagement
Government Relations: Engage with government officials at multiple levels on specific
project aspects. This includes working out of a government office at least three days a week.
Community Outreach: Engage with citizens from economically and socially disadvantaged
groups across diverse geographical areas. This entails travelling to rural and urban locations
across the zone for consultations and data collection.
Research & Documentation
Research & Analysis: Understand and document key aspects of the welfare delivery
process. Support in primary and secondary research activities as part of the project
deliverables.
Documentation: Support the preparation of collaterals such as pitch decks, policy briefs,
blogs, academic articles, and white papers to present research outcomes to stakeholders
clearly and engagingly.
Monitoring & Evaluation
M&E Planning: Contribute to developing and implementing the monitoring and evaluation
plan and metrics for projects
Data Analysis: Align project metrics with the organisation M&E framework for assessing
project outcomes and measuring success against defined indicators.
M&E Reporting: Adopt the existing organisational M&E Tools and/or platforms for efficient
project reporting.
SKILLS & EXPERTISE
Problem-Solving Abilities: Strong analytical skills to interpret complex data sets and derive
actionable insights.
Core Technical Skills: Medium proficiency in Python/JavaScript/ R Programming, full-stack web
apps, scalable system design and data analytics (SQL/Advanced Excel/Tableau etc.)
Design Skills: UI/UX design proficiency (Figma/Adobe XD/user research) for creating intuitive
citizen service interfaces.
Communication Skills: Excellent written and verbal communication skills for presenting research
findings effectively to diverse audiences.
Team Collaboration: Ability to work collaboratively within a multidisciplinary team environment
while being self-motivated.
Language proficiency: Ability to read and speak Kannada is essential. Working knowledge of
Hindi or another South Indian Language will be an added advantage.
BEHAVIOURAL COMPENTENCIES & VALUES -
Citizen Focussed Mindset: Place the vulnerable citizen at the centre of every action
Entrepreneurial Energy: Own your time and resources to deliver solutions
Dealing with Ambiguity: Grace under pressure, progressive elaboration
Growth Mindset: Every experience is an opportunity for growth
Collaboration: Build productive partnerships with both internal and external stakeholders
EDUCATION & EXPERIENCE -
Bachelor's Degree (preference will be given to candidates with background of computer science,
engineering or data analytics, Master's degree is a good to have)
Minimum of 2 years of work experience in using programming languages, data analytics,
developing web applications etc.
Additional experience of working in government agencies or non-profit organisations will be
preferred.

Skills Required