Job Description

Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About this Role:
We are seeking a Junior Engineer with a solid understanding of network fault and performance management. The individual will be responsible for managing the availability of performance management solutions and fulfilling operational duties as defined by the performance team lead. This role demands prior training in the basics of application support.
What you will do

• Acknowledge incidents, problems, and service requests, handling them with appropriate support from senior team members to ensure SLA compliance.
• Utilize Confluence and Jira to document knowledge training sessions and best practices for SOPs and MOPs.
• Gain operational understanding of managed solutions and data flow.
• Monitor system performance and analyse trends.
• Collaborate and communicate with cross-functional teams, including development, operations, and end-users, to understand their needs and provide technical support.

Who you are:

• You have a good conceptual understanding of performance management tools and application operations.
• You understand ITIL basics and virtualization concepts.
• You have a good understanding of Unix/Linux operating systems commands, with scripting and automation skills using languages like shell and Python being an added advantage.
• You are a team player, quick learner, and self-motivated.
• You possess good communication and presentation skills in English (both written and spoken).

Not a Perfect Fit?:
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you:

• Opportunity to work with a global leader in the telecommunications industry.
• Exposure to cutting-edge technologies and tools.
• Collaborative and inclusive work environment.
• Continuous learning and development opportunities.

What skills you will learn:

• Advanced performance management and application operations.
• ITIL and virtualization concepts.
• Unix/Linux operating systems commands and scripting.
• Effective communication and collaboration with cross-functional teams.

VOIS Equal Opportunity Employer Commitment:
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us:
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required