Job Description

Project Planning and Execution:

You are responsible for planning and executing guest service projects, such as organizing events, managing special requests, and coordinating VIP visits, to enhance the overall patient experience.

Problem-Solving and Decision-Making:

Your role involves resolving guest concerns, addressing complaints, and making decisions to ensure guest satisfaction while adhering to hospital policies and procedures.

Collaboration with Cross-Functional Teams:

You work closely with medical staff, administrative teams, facility management, and external vendors to coordinate guest services and ensure seamless communication across departments.

Leadership and Mentorship:

As a leader in guest relations, you may mentor junior staff, provide guidance on guest service best practices, and lead by example in delivering exceptional care and support to patients and visitors.

Process Improvement and Innovation:

You continuously seek opportunities to enhance guest service processes, implement innovative solutions, and contribute to the overall improvement of patient experiences within the hospital.

Technical or Customer-Facing Responsibilities:

Your tasks may include managing electronic guest feedback systems, utilizing customer relationship management (CRM) software, and ensuring a seamless check-in/check-out process for guests.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person