Matrix Labs Diagnocare Pvt. Ltd. is a leading organisation in the medical diagnostics and IVD sector, committed to delivering high-quality products and exceptional customer support. We are looking for a proactive and customer-focused individual to join our CRM team.
Position Summary
The CRM Executive will be responsible for handling customer queries related to IVD products, providing technical assistance remotely, and ensuring the timely resolution of issues. The ideal candidate should have a medical background and strong communication skills to offer excellent customer service.
Education & Qualifications
Medical background required (DMLT / BMLT / B.Sc. Life Science / Microbiology / Biotechnology or related field).
Strong communication skills in English, Hindi (mandatory).
Key Skills Required
Good system knowledge and ability to work with CRM tools.
Customer handling via phone calls and remote support tools (e.g., AnyDesk).
Ability to troubleshoot and resolve customer queries efficiently.
Timely response and follow-up on customer issues.
Good communication and interpersonal skills.
Team coordination and documentation skills.
Roles & Responsibilities
Handle customer queries related to IVD instruments and diagnostics.
Provide remote support through AnyDesk or similar platforms.
Record, track, and close customer complaints promptly.
Coordinate with internal teams for issue escalation and resolution.
Ensure customer satisfaction through professional and prompt communication.
Maintain accurate customer interaction and service reports.
Follow company guidelines and service standards.
Experience
Freshers or candidates with a minimum of 1 year of experience in CRM / customer support / IVD sector are welcome.
Employment Type
Full-time
How to Apply
Eligible candidates can send their updated resume to:
hr@matrixlabs.in
hrsupport@matrixlabs.in
Job Types: Full-time, Permanent, Fresher
Pay: From ?20,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Work Location: In person
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