Job Description

Description


ROLES & RESPONSIBILITIES


Key responsibilities Operations Management
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Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.
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Need to unload all the vehicles on time and acknowledge on mail for vehicle receiving.
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Need to plan required manpower in line with volume fluctuations.
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150 plus staff needs to be handled independently with teamwork.
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Responsible for loss control of site.
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Need to analyze ops miss report and productivity.
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Need to ensure good hygiene of warehouse.
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Timely reply of customer queries.
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Not to compromise on safety of employees and premises.
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Timely escalations to Management on non-compliance.
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Timely revert on mail for any short/ excess shipments received.
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Plan for Improve productivity of the site.
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Layout wise manpower planning.


o Regional P & L management
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Ensure zero debits from customer.
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Avoid productivity loss in Ops to sustain margins.
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Ensure P & L in line within budget


Customer relationship Management
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Support in customer based on timely need.
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Resolving customer queries and sending reports timely.
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Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager