Job Description

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Details for Voice Profile:
Job Responsibilities : * Escalates customer issues appropriately and correctly.

• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Maintains email handle time, while remaining friendly and informative (after call email to customers).
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
• Demonstrates appropriate sense of urgency for customer responses.

Criteria: * Should be ready to work in flexible shifts (US shifts majorly) - 24 * 7 process.

• Adherence to company policies, rules and regulations.
• To follow quality processes thoroughly using checklist standards.
• Excellent English communication skills.

Soft skills: * Ability to effectively communicate his/her thoughts in a well-organized manner.

• Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
• Friendly and upbeat style.
• Ability to handle difficult or irate customers' effectively.
• Ability to set expectations and deliver information in a positive and articulate way.
• Investigates and takes action to meet customer's needs.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Professional and positive in interactions with others and can establish rapport quickly.

Eligibility:
Qualification - HSC and Above
Experience - Fresher or Experienced can apply
Others:
Shifts timings: - Rotational Shifts
Transport : - One Side transport in nigh Shift.