Job Description

Key Responsibilities:

Sales Order (SO) Checking:

Verify customer sales orders for accuracy, material availability, and alignment with internal processes.

Back Order Review:

Monitor and review pending/back orders regularly and take corrective actions to reduce backlog.

Customer Communication:

Draft and send emails to customers for order amendments, confirmations, and updates related to material availability or delivery schedules.

Material Stock Transfer Coordination:

Coordinate inter-plant or warehouse stock transfers to fulfill urgent or pending customer requirements.

Purchase Team Follow-Up:

Liaise with the purchase team to expedite procurement of materials that are short or urgently required.

OTIF (On-Time In-Full) Maintenance:

Track, maintain, and improve OTIF performance metrics; ensure customer orders are fulfilled accurately and on schedule.

Schedule Order Management:

Maintain and update customer schedule agreements and plan dispatches in line with customer timelines.

Customer Complaint Closure:

Investigate and close customer complaints related to material issues, delays, or quality concerns in coordination with relevant departments.

Required Skills & Competencies:

Strong knowledge of inventory and order management systems (SAP knowledge preferred)
Effective communication and coordination skills
Proactive in follow-ups and stakeholder management
Attention to detail and problem-solving attitude
Proficiency in MS Excel, Email writing, and ERP tools