Job Description

Job Category: Terminal.Operations
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About Business:
Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Adani Airports Holding Limited: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
Job Purpose: Executive - Terminal Operations plays a crucial role in ensuring the smooth and efficient functioning of the airport terminal. This position involves a wide range of responsibilities, including passenger service, process adherence, customer satisfaction, safety, teamwork, and administrative tasks to deliver an exceptional passenger experience.
Responsibilities:
Terminal Operational Support:

• Provides direct support to passengers and airport staff during terminal operations & assists with passenger check-in, boarding, and baggage claim processes, ensuring a smooth passenger journey.
• Handles general inquiries and resolves minor passenger issues efficiently and professionally.
• Address complaints and concerns as assigned by the Duty Terminal Manager and excalates issues to Duty Terminal Manager.

Process Adherence:

• Ensures strict adherence to terminal operating procedures and guidelines & supports the implementation of new processes and initiatives to improve operational efficiency.
• Contributes to data collection and reporting to support performance analysis and decision-making.

Budget Preparation & Forecasting:

• Aid in forecasting departmental expenditure, ensuring accurate CAPEX/OPEX allocation.
• Assist in tracking the budget against actuals and provide necessary reports to the senior management for informed decision-making.

Outsourced Staff Management:

• Monitor and manage outsourced staff to ensure compliance with service level agreements (SLAs) and performance expectations.
• Handle complaints, disciplinary issues, and provide training as required to enhance service delivery.
• Resolve salary and attendance-related issues by coordinating with HR and payroll departments.

Safety and Security Compliance:

• Support the implementation of safety protocols and procedures to ensure a secure and safe terminal environment for both staff and passengers.
• Assist in monitoring compliance with safety regulations and report any incidents to senior management for further action.

Teamwork and Collaboration:

• Assist in managing the training calendar by scheduling, organizing, and tracking training sessions for terminal operations staff.
• Coordinate between departments reporting to the Head of Terminal to ensure alignment in operational goals and support in cross-departmental activities.

Administrative Tasks:

• Performs a variety of administrative duties including accurate and timely data entry, maintaining organized documentation and filing systems, and providing general office support.
• Contributes to the smooth running of terminal operations by providing administrative support to the team, including scheduling appointments, managing correspondence, and preparing reports.

Data Collation & Reporting:

• Assist in compiling daily operational data and ensuring accurate collation for reporting.
• Support the preparation of Senior Management Reports by organizing key performance indicators and metrics.

Stakeholder Management:

• Shift wise coordination will all regulatory agencies, airlines and ground handlers.

Participate in Training Programs

• Attend all scheduled mandatory classroom and E-Vidyala training sessions as per the training calendar.
• Identify personal areas for improvement and career development, and self-nominate for relevant training sessions that align with those goals.

Key Stakeholders - Internal:
Duty Manager - Terminal Operations
Facilities Department
Finance Department
HR Department
IT Department
Procurement Department
Security Department
Customer Service
Maintenance Department
Key Stakeholders - External:
MoCA,MCGM, BCAS, BOI, Customs,CISF,APHO
Ground Handling Agencies
Retail and Food Outlets
Government Regulatory Bodies
Airport Authority of India (AAI)
Travel Agents
Car Rental Services
Security Agencies
Qualifications:
Educational Qualifications:
Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
Work Experience:
3-5 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.

Skills Required