Job Description

- Contact customers via telephone to discuss overdue accounts and arrange payment plans.- Negotiate payment arrangements with customers, ensuring adherence to company policies.- Maintain accurate records of all collection activities and customer interactions.- Resolve customer inquiries and disputes related to outstanding balances.- Identify and escalate complex cases to the appropriate department.- Meet or exceed monthly collection targets and performance metrics.- Adhere to all relevant laws and regulations regarding debt collection practices.- Maintain a professional and empathetic approach while interacting with customers.- Collaborate with team members to share best practices and improve collection strategies.- Continuously update knowledge of collection procedures and industry trends. (ref:updazz.com)

Skills Required