Executive Telecalling Renewal Process (1 3 Yrs) Bangalore (telesales/inside Sales/bpo)
Job Description
Below is the job description of the role:- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.- Building lasting relationships with clients and other call centre team members based on trust and reliability.- Utilizing software, databases, scripts, and tools appropriately.- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.- Taking part in training and other learning opportunities to expand knowledge of company and position.- Adhering to all company policies and procedures.Looking for candidates who have -- Excellent Verbal and Written communication Skills.- Hindi is mandate.- Preferable experience in Voice Process- Willing to work in rotational shift. (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3249521
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBangalore, Karnataka, India
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EducationNot mentioned
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ExperienceYear