Job Description

Job description:Responsible for making and receiving calls to interact with customers, provide information, and generate leads. The primary goal is to enhance customer satisfaction and drive business growth.- Outbound Calls : Make proactive calls to potential customers to introduce products or services, generate interest, and drive sales.- Inbound Call Handling : Respond to customer inquiries, resolve issues, and provide accurate information.- Customer Engagement : Build rapport with customers to understand their needs and suggest suitable solutions.- Data Management : Accurately record customer interactions, feedback, and follow-up requirements in CRM systems.- Target Achievement : Meet daily/weekly call targets and achieve sales or engagement goals.Required Skills :- Excellent Communication : Clear and concise communication to effectively convey information and build rapport.- Active Listening : Pay attention to customer concerns and respond appropriately.- Persuasion and Negotiation : Influence customer decisions and handle objections confidently.- Problem-Solving : Strong problem-solving abilities to navigate complex situations and deliver excellent customer service.- Time Management : Manage high call volumes while meeting deadlines requires excellent organizational skills.Requirements :- Education: a degree in sales/marketing is a plus.- Experience: Prior experience in telemarketing, sales, or customer service is preferred.- Technical Proficiency: Familiarity with CRM tools and basic computer applications. (ref:updazz.com)

Skills Required