Job Description

This role is pivotal in ensuring our supplier network exceeds service level agreements, drives innovation, and partners with Cartus to navigate successful relocations. The ideal candidate will evaluate supplier service, identify and track performance trends, and implement continuous improvement strategies.


This role will work closely with internal departments to understand and address their needs, communicate effectively with suppliers, and facilitate regular meetings to discuss performance and future planning.


Your Role & Accountabilities:


oFocus on international supplier management within the designated region.


oInvestigate and resolve supplier performance issues, adhering to escalation procedures and ISO 9001 quality standards.


oCollaborate with Supply Chain Network Manager to recruit, train, and manage designated supplier network.


oTrack and report supplier and operational escalations daily through internal systems.


oProvide regular updates on service and best practices to designated supplier networks.


oSupport reporting requirements by analyzing and tracking service defects to identify trends.


oOrganize and participate in supplier review meetings.


oParticipate or conduct monthly/quarterly dashboard calls with suppliers and communicate issues.


oFacilitate internal and external training sessions.


oArrange and facilitate new hire training


oMaintain documentation of Supply Chain Management processes.


oAttend internal operational and senior meetings as needed.


oEngage with operational teams through virtual meetings, representing Supply Chain.


oSupport supplier pricing requests and new business pricing.


oHandle ad hoc reporting requests and system troubleshooting.


oConduct regular audits of supplier platforms.


oResolve supplier invoicing issues.


oParticipate in project work aligned with Supply Chain Management strategy.


oCreating supplier profile and work initiation in internal systems





How You Succeed:


Our winning behaviors represent how we succeed and what we believe in, they shape our culture and enable our employees and business to continuously thrive. Always aspire to role model these.


oObsess about Growth: Focus every day on making a big impact and accelerating growth


oRelentlessly Focus on Talent: Be the reason we attract and keep phenomenal people


oAlways Find a Better Way: Explore and embrace what is possible


oAchieve Exceptional Results: Take decisive action and deliver on your commitments


Who You Are:


oHighly organised and self-motivated


oCustomer focused


oExcellent interpersonal skills with the ability to communicate and influence clearly and effectively


oAbility to use own initiative


oStrong presentation and negotiation skills


oResults orientated


oSound judgement and decision-making skills


oTeam player with proven partnering skills


oCultural sensitivity





Experience You Need:


oDemonstrating winning behaviors


oAbility to manage complex and multi-supplier relationships


oAbility to support manager with team requirement and/or supplier management


oPrior vendor/supplier management experience desirable


oProcurement background an advantage


oPreferably some previous experience in relocation management


oAvailability to travel occasionally


oProficient in MS Word, Excel and PowerPoint