Job Description

Location: Pune, Maharashtra, India
Job ID: 81884
We Elevate... Quality of urban life
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Schindler India is a 100% owned subsidiary of Schindler Group headquartered out of Mumbai and is backed by 5000+ employees who are spread across the length and breadth of the country. Besides business operations, Schindler India has its own Corporate R&D Centre, Elevator and Escalator Factory and Shared Service Centre to support India operations, which is in-fact one of the fastest growing market now globally.
Join us as a
Executive / Sr. Executive - Account Receivable
Your main responsibilities
FUNCTION TITLE : AR Customer Account Specialist (BSC2)
LOCATION : Pune (Shivaji Nagar)
Principle role
Active receivable management on assigned customers
Owner of the assigned customer accounts
Central point of contact around assigned customer accounts, incl. start of disputes or escalations
Operates within the BSC AR team
What you bring
Main Activities
Execute Manual mass correspondence via HRC
Individual customer correspondence (Emails, letters, ...)
Individual customers follow up via calls (pre due and various over-due) and task follow up
Monitor compliance in terms of on-time execution of activities, triggered by HRC via worklist, tasks etc.; pro-actively escalate with supervisor where required
Handle customer returns in terms of emails, letters and phone calls
Record follow up task, payment promises, etc. (guided / supported by HRC)
Initiate subsequent processes (Disputes, Red Flag, ...)
Identify, log, and assign disputes to BSC Dispute Specialist and act as dispute owner & resolver for "one-touchpoint" disputes
Perform Account Reconciliations
Initiating and/or processing of credit note requests (deductions)
Identification and agree with customer overpayment and initiate approval
What's in it for you?

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate

Skills Required