Job Description

Daily Calling:

Contact customers who missed their vehicle service as per the service due list or follow-up schedule.

Reason Identification:

Politely enquire and record the reasons for not attending the scheduled service (e.g., time constraints, service dissatisfaction, alternate garage used, etc.).

Issue Resolution:

Provide appropriate solutions based on customer concerns (ex: rescheduling support, pick-up/drop service, complaint escalation).

Service Booking:

Assist customers in rebooking/rescheduling their service appointments.

Database Update:

Maintain accurate records of all customer interactions, responses, and follow-up actions in CRM or tracking tools.

Coordination:

Coordinate with the service advisor or workshop team in case of specific customer complaints or special requests.

Customer Feedback:

Collect basic feedback to help the service team improve operations and reduce service dropouts.

Daily Reporting:

Share a summary of calls made, feedback received, and service appointments rescheduled with the reporting manager.

Contact HR - 7034282825

Freshers can also apply

Education - Diploma/B tech in Automobile

Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?18,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person