Job Description

The Retrofit Sales / Service Sales Executive drives service revenue through

solution selling, system upgrades, AMCs, and spare part contracts

. Responsible for managing portfolios up to

?80-90 million

, the role focuses on identifying retrofit opportunities, developing tailored technical solutions, and strengthening customer relationships across key industries. Working closely with service and engineering teams, the executive ensures efficient execution and supports business growth through

energy-efficient and sustainable solutions

.

A Job That Matters: Your Tasks

1. Sales and Business Development

Develop and execute strategic sales plans to achieve revenue and growth targets. Identify and pursue potential retrofit opportunities through market research, government tenders, and existing customer networks. Build and nurture relationships with key decision-makers such as consultants, facility managers, contractors, and influencers in sectors like

hospitality, IT, healthcare, and manufacturing

. Develop and present

customized retrofit and upgradation solutions

that improve system performance, efficiency, and capacity without full replacement. Prepare detailed

technical and commercial proposals

, including

BOQs, ROI analysis, and cost-benefit assessments.

Negotiate contracts, manage pricing discussions, and close deals to meet monthly and quarterly targets. Use

CRM tools

to manage sales pipelines, track leads, and ensure accurate forecasting and reporting. Collaborate with engineering and service teams to design and deliver customized solutions.

2. Customer Relationship Management

Act as the

primary point of contact

for key clients, ensuring timely support and communication. Build long-term, trust-based relationships with customers through proactive service and reliable delivery. Address client concerns efficiently and ensure customer satisfaction through post-sales engagement.

3. Solution Selling

Understand and communicate the

technical and commercial value

of electrical and electronic solutions. Conduct

product presentations and demonstrations

showcasing how upgrades, AMCs, and retrofit solutions solve specific client pain points. Propose sustainable, cost-efficient, and scalable upgrade solutions aligned with customer needs.

4. Technical Expertise

Maintain in-depth product knowledge, including features, performance metrics, compliance standards, and competitive advantages. Stay updated on

industry trends, energy-efficient technologies, and digital solutions

in retrofit markets. Provide

technical guidance

and assist clients in selecting optimal solutions.

5. Sales Administration

Prepare and manage

quotations, proposals, and contracts

with accuracy. Maintain organized records of client interactions, project details, and sales forecasts. Work cross-functionally with

service, procurement, and finance teams

for seamless project execution.

An Experience That Matters: Your Skills

Educational Requirements

Bachelor's Degree

in

Electrical / Electronics Engineering, Business Administration

, or a related technical field.

Job Experience

5-10 years

of proven sales experience, preferably in

retrofit, service, or electrical/electronic solution sales.

Experience handling

large service revenue portfolios (?80-90 million annually)

through solution selling, upgrades, AMCs, or spare part contracts.

Key Skills

Strong

technical understanding

of electrical/electronic systems, retrofit technologies, and industrial automation.

Solution-oriented selling mindset

with a focus on consultative and value-based sales. Excellent

negotiation, presentation, and communication

skills. Proficiency in

CRM tools, MS Office, and data-driven reporting.

Ability to build long-term relationships and manage multiple key accounts. High self-motivation, accountability, and organizational skills. Willingness to

travel

as per business requirements.

Core Knowledge Areas to Master (Learning Focus)

Product Features & USPs

- Core capabilities, differentiators, and technical specs.

Benefits & Applications

- How products add customer value and their industrial applications.

Performance Metrics

- Efficiency, reliability, and scalability.

Compatibility & Integration

- Interoperability with existing systems.

Compliance & Standards

- Certifications and regulatory adherence.

Customer Support & Service

- Warranty and SLA knowledge.

Pricing & ROI

- Articulating value and investment benefits.

Competitive Analysis

- Understanding market landscape.

Customer Feedback & Case Studies

- Real-world validation of product success.

Future Developments

- Product roadmap and innovation pipeline.

A workplace that matters: our offering

Supportive and Inclusive work environment Career growth and advancement Comprehensive benefits such as health insurance for employees and their dependents, parental leave etc., * Learning and Development opportunities