Job Description

About Us:
DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!
Job Scope:
To identify trends and issues, proactively offer recommendations for issue resolution, and provide continuous improvement/best practices suggestions by analyzing existing solutions and identifying & implementing service enhancements on an ongoing basis. Manage new process introductions and existing process enhancements, in collaboration with the Operations Team. The role focuses on ensuring timely distribution of performance reports to customers and managing performance reporting for programs.
Key Responsibilities:

• Ensure the timely distribution of performance reports to specific regional/global customers and regional/global Business unit management.
• Manage, on behalf of the Program Management Organization, analysis and reporting for programs in such a way that all service performance targets are successfully supported.
• Reporting and analysis are provided at the highest level of productivity and the lowest acceptable cost to the customer and DHL.
• Provide analysis and reporting support for assigned accounts.
• Provide ad hoc reporting and analysis as assigned.
• Identify Performance trends and hotspots.
• Develop and produce on behalf of the customers' commercial owner an integrated performance report by consolidating the performance reports of all individual service providers, that contribute to the integrated logistics solution.
• Support and coordinate QBR with Customers.
• KPI Indicators
• Corrective Actions and Trends
• Score Card Preparation for QBR
• Corrective Action for Score Card Gaps
• System Solutions Management
• Scoping of new business/ops requirements as an input for systems team
• Prioritize System Development in line with customer requirements
• Change Management Control
• Billing & DSO Management
• Develop and Deploy KPIs and scorecards on all assigned accounts
• Measure and manage the overall performance of all functional partners for customers against pre-agree performance metrics (KPIs) through performance reports provided by cross-functional partners.
• Develop an integrated performance report by consolidating the information provided from all individual service providers to drive a comprehensive, customer-driven metrics dashboard.
• Identify gap in service capability based on comprehensive analysis of DHL capabilities versus Customer requirements
• Communicate and drive contractual entitlement, Service Level Agreements (SLA's), and agreed operating procedures to all stakeholders within DHL and the customer organization, as documented in agreed operating plans per function.

Experience: Minimum 5 years' experience with multiple reporting applications. Handling large sized customers and SPL knowledge preferred. Experience in Customer Relationship & Management.
Qualification: Tertiary or University degree. Basic knowledge of Inventory Management software.
Skills and Competencies: Strong analytical skills; strong knowledge base in Logistics and Distribution; good systems knowledge; reporting capabilities within a multiple system environment; extensive background with MS Office tools; ability to identify issues, trends and develop data-based recommendations; excellent communication skills.

Skills Required