Technology | IT Technical Support Activities | Second Line Support
Behavioral | Aptitude | Tasks Related Skills
Functional | IT Operations Management | Operational Procedures
Behavioral | Language Proficiency | English
Education Qualification :
Any Graduate
Certification Mandatory / Desirable :
Technology | IT Certifications | Any Certification
Skill Required:
Help Desk-Log and keep records of customer/employee queries and advise on solution as per the SOP
Fault Resolution-Test and fix faulty equipment
Network-Proactively monitor Customer Networks using the appropriate Tools and respond to Alarms within SLA.
* Applications-L1 support for all application related issues
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