Job Description

Department / Division

Operations

External Interface

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)



Government/ regulatory authorities/ statutory/ law enforcement agencies Security vendors/ agencies Medical Agencies (hospitals, ambulance services, etc) Retailers

Minimum Qualification

(i.e education, training etc.)



Any Graduate

Minimum Experience

2 - 3 years of experience in Operations in retail industry (preferred).

Special Skills/Attributes

(required for performing the job effectively)



Knowledge of security operations in malls Knowledge of statutory legislations pertaining to safety Disaster Management techniques

Overall Purpose/Objective

Of the job

Responsible for ensuring adherence to defined safety and security guidelines for all operations with focus on specific geographic areas of the Centre

Key Responsibilities

(List major responsibilities, that you have, to achieve the key objectives)



Manage and execute the location-wise manpower deployment schedule and security equipment requirements with outsourced agency on a regular basis Regularly monitor the performance of the outsourced agency staff to ensure adherence to the defined Service Level Agreements (SLAs) Responsible for checking of quality of all safety and security equipments delivered as against requirement and also its regular maintenance Ensure timely preparation of various reports (incident/ observation report, command center report, etc.) for the functional operations Liaison with various regulatory authorities/ government agencies (such as police, fire department, RTO, courts, Security Guard Board, National Security Guards (NSG), municipal corporation, local political leaders, etc.) * Ensure regular audit of the security operations to ensure compliance with security protocols