A Sales Support role plays a crucial part in assisting the sales team and ensuring the smooth functioning of the sales process.
The Sales Support role acts as a vital link between sales engineers and customers, contributing to the efficiency and effectiveness of the sales process through administrative support and customer service.
Job Location:
Ulsoor, Bangalore
Job Responsibilities:
1.
Customer Assistance:
Provide support to customers by addressing inquiries, resolving issues, and offering product/service information.
2.
Sales Team Support:
Assist the sales team with administrative tasks, including preparing sales proposals, presentations, and sales contracts.
3.
Order Processing:
Manage and process sales orders, ensuring accuracy and timely delivery of products or services.
4.
Logistics:
Taking care of domestic and international transportation including finalizing freight forwarders, insurance, coordinating custom clearance.
5.
CRM Maintenance:
Maintain and update customer records, interactions, and sales activities in the Customer Relationship Management (CRM) system.
6.
Documentation and Reporting:
Prepare sales reports, forecasts, and documentation to track sales metrics, trends, and performance.
7.
Coordination:
Act as a bridge between different teams such as marketing, products team, sales team & finance team to ensure smooth communication and coordination.
8.
Product Knowledge:
Develop a comprehensive understanding of the company's products/services to effectively assist customers and support the sales team.
Skills / Qualification Required:
1.
Minimum 3-5 Years of relevant experience in sales support or similar role.
2.
Organizational Skills:
Ability to multitask, prioritize, and manage time effectively to meet deadlines in a fast-paced sales environment.
3.
Communication Skills:
Strong verbal and written communication skills to interact with customers, team members, and other departments effectively.
4.
Detail-Oriented:
Attention to detail is crucial in handling sales orders, preparing documents, and maintaining accurate records.
5.
Technical Proficiency:
Familiarity with CRM software, MS Office Suite (Word, Excel, PowerPoint), and other sales-related tools is often preferred.
6.
Customer-Centric Approach:
A customer-focused mindset to ensure a positive experience for clients during all interactions.
7.
Adaptability:
Ability to adapt to changing priorities and requirements in a dynamic sales environment.
8.
Team Player:
Willingness to collaborate and work cohesively with the sales team and other departments to achieve common goals.
Role:
Sales Support & Operations - Other
Industry Type:
Defence & Aerospace
Department:
Sales & Business Development
Employment Type:
Full Time, Permanent
Role Category:
Sales Support & OperationsEducation
UG:
Diploma in Any Specialization, B.Tech/B.E. in Any Specialization, Any Graduate
Job Types: Full-time, Fresher
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Yearly bonus
Work Location: In person
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