Job Description

Job description : Sales Executive Objectives of the job:- The Sales Consultant is to sell new Mercedes-Benz vehicles as well as optional extras, accessories, financial services, Insurance. - He represents the brand, provides excellent customer service and is the key contact between the customer and the company. - The salesperson has to establish and maintain a personal and life long contact and relationship with the customer, thus achieving high customer satisfaction and keeping them loyal to the brand. - He provides the customer information and solutions on product and services to meet their needs and desires. He meets sales targets with high customer service standards.Qualification:- Basics: Any Bachelor degree- Experience (type of): 2-5 years experience is sales (with at least 2 years in automobile sales)- Specialized Knowledge: Communication skills, analytical skills , Negotiation skills, basic computer skills, team player, ability to work in dynamic situation Job Designation/Field of Work: 1. Meeting and Greeting - Proper greeting of customer in showroom or field areas - Introduction of self, offer business card - Assist customer when the requested salesperson is not immediately available - Offer refreshment, child care or guidance to other products and services if required 2. Analysis of needs and requirements - Observe customer's conversation to find out requests, needs and desires - Check, discuss and clarify needs by using questioning techniques (open, target and close questions) - Capture prospect details in "Prospect card" - Based on needs analysis, recommend a product that meets requirements - Provide estimation of product sales process (lead time for product arrival)3. Product demonstration (static and dynamic) - Able to relate features to advantages and benefits for customers - Provide proof of the benefits (e.g. test drive, literature and data, etc) - Static demonstration - Perform dynamic demonstration/ test drive with planned route and professionalism - Discuss experiences with customer after static or/and dynamic demonstration4. Presentation of offer - Present offer of the right match to customers needs - Present other packages ( accessories packages) - Discuss and clarify terms and conditions of offer (especially promotional offers) 5. Handling of objections/ difficult customer interface/negotiation - Argumentation focused on the customer benefits and not on the price (value for money) - If the salesperson has no solution, communicate with the manager - Mercedes-Benz Salesperson job description 2/2 6. Closure of sale - Prepare all necessary documents - Explain sales contract, record details properly and review with customer - Obtain confirmation7. Delivery of new vehicle - Inform all internal parties of schedule delivery - Preparation of vehicle deliver documentation - Inspect vehicle and confirm delivery time with customer - Present and explain all features of the vehicle, celebrate the delivery of the car - Obtain receipt of vehicle by customer - Ensure that the company received the payment - Introduction to the service advisor 8. Follow-up after delivery, build and enhance customer relationship - Plan follow-up after vehicle delivery (3 hr, 3day, 1 month, every 6 month) - Collect customer feedback on the overall sales experience and document it in e-dealer - Reminder of service - Promotion of company's activities in relation to new product launch, car sales campaign and service campaign - Make the appropriate recommendation which is cost effective to the customer to gain customer's trust - Continuous maintenance of customer relationship by regular contacts to customers, invitation of customers to events, mailing of Mercedes-Benz magazine, offer of assistance (e.g. for service bookings, etc.) 9. Build and expand customer database - Perform all showroom duties - Attend sales and marketing activities - Active prospecting of new customers through direct mailing , cold calls, cold visits/canvassing and referrals - Using available IT database tool to keep track of own prospects and customers (e.g. Autoline) - Performing CRM, i.e. keep regular contact with customers and prospects (e.g. birthday cards, anniversary cards, etc) - Keep track record of walk in, telephone enquiry of customers and prospect 10. E-Dealer Updating - Enter prospect details in e-dealer within 24 hrs of contact with prospect - Update all the follow-up and test drive details in e-dealer within 48 hrs time (ref:updazz.com)