Job Description

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Jobs and Responsibilities

• Handle patient leads and enquiries received through Justdial, Practo, website, and other digital platforms.
• Convert leads into confirmed appointments by coordinating with patients, doctors, and front-desk teams.
• Ensure timely response and follow-up on all patient queries to improve conversion rates.
• Prepare and submit daily, weekly, and monthly revenue and appointment reports.
• Track performance against assigned revenue and appointment targets and support achievement of targets.
• Regularly verify, update, and maintain doctor profiles on the hospital website, Practo, and Justdial.
• Add new doctors and update schedules, specialties, and credentials as and when required.
• Coordinate with internal teams for website updates and digital accuracy.
• Support content creation by coordinating and drafting blogs/articles for the hospital website as per marketing requirements.
• Coordinate International Patient Services, including enquiry handling, appointment scheduling, and coordination with relevant departments.
• Ensure data accuracy, confidentiality, and compliance with internal policies.

Skills Required